Frequently Asked Questions

PixelVerse Arena is a state-of-the-art gaming and entertainment center offering a wide range of activities including Laser Tag, Go-Karting, VR experiences, Bowling, Arcade games, and more. We provide an immersive experience for gamers and thrill-seekers of all ages.

We are located at Cyber City, Gaming District, Sector 42, New Delhi, India - 110001. We are easily accessible by public transport and have ample parking space for those driving in.

We are open Monday to Friday from 10:00 AM to 11:00 PM, and Saturday to Sunday from 9:00 AM to 12:00 AM. Hours may vary on public holidays, so please check our website or social media for holiday schedules.

Yes, we have a dedicated parking area with capacity for over 200 vehicles. Parking is free for all visitors. We also have designated parking spots for two-wheelers and bicycles.

Absolutely! You are welcome to bring your own controllers, headsets, or any gaming equipment you prefer. However, we are not responsible for any loss or damage to personal equipment. Our facilities are also equipped with high-quality gear for those who prefer not to bring their own.

Yes, we have a full-service cafe and snack bar offering a variety of food and beverages, including pizzas, burgers, sandwiches, beverages, and gaming-themed snacks. We also offer meal combos that can be added to your booking.

We offer 16 exciting activities: Laser Tag, Go-Karting, Bumper Cars, VR Zone, Arcade, Bowling, Air Hockey, Racing Simulators, Flight Simulators, Escape Rooms, Mini Golf, Paintball, Foosball, Table Tennis, Pool & Snooker, and Karaoke. There is something for everyone!

Age requirements vary by activity. Most activities are suitable for ages 5 and up. Go-Karting requires a minimum height of 4'6" (137 cm) and age 8+. VR Zone is recommended for ages 10+. Children under 12 must be accompanied by an adult. Please check individual activity pages for specific requirements.

While walk-ins are welcome, we highly recommend booking in advance, especially for weekends and holidays. Advance booking guarantees your slot and helps us manage crowd levels for the best experience.

Yes, depending on your chosen plan. Our Pro Pass and Elite Pass allow you to switch between activities freely based on availability. The Starter Pass is limited to a single activity session.

For Go-Karting, riders must be at least 4'6" (137 cm) tall. For Bumper Cars, riders must be at least 3'6" (107 cm) tall. There are no strict weight restrictions, but riders must be able to safely fit within the safety restraints. Parents can ride with younger children in certain sessions.

We recommend comfortable clothing and closed-toe shoes for all activities, especially Go-Karting, Bumper Cars, and Laser Tag. Heels, sandals, and loose jewelry are not permitted for certain activities for safety reasons. Helmets and safety gear are provided.

We offer three plans: Starter Pass at ₹499 for 1 Hour, Pro Pass at ₹1,499 for 3 Hours, and Elite Pass at ₹2,999 for Full Day access. Each plan includes access to select activities. Add-ons such as locker rental, gaming gear, photo packages, and meal combos are available at additional cost.

Yes, we offer a 15% student discount on all plans. Simply present a valid student ID at the time of check-in. This discount cannot be combined with other promotional offers.

Yes, we have a membership program with exclusive benefits. Members enjoy discounted rates, priority booking, exclusive event access, birthday perks, and more. Membership starts at ₹999/month. Visit our Pricing page or contact us for more details.

Yes, you can upgrade your plan on-site by paying the difference in price. For example, if you booked a Starter Pass and want to switch to a Pro Pass, simply visit our reception desk to upgrade.

You can book a session directly through our website by visiting the Booking page. Select your preferred activities, choose a plan, pick your date and time, and complete your details to confirm. You will receive a confirmation email with your booking ID and details.

You can cancel or reschedule your booking up to 24 hours before your scheduled session for a full refund. Cancellations within 24 hours will incur a 50% charge. No-shows are non-refundable. Please contact us as soon as possible if you need to make changes.

Yes, we accommodate groups of all sizes! For groups of 10 or more, we offer special group rates and customized packages. Please contact our events team at pushpanjali.digitalmarketing@gmail.com or call us to discuss your requirements.

Yes, we welcome walk-in visitors. However, availability is subject to current capacity. We recommend booking in advance, especially on weekends and during peak hours, to guarantee your preferred time and activities.

You can register for tournaments directly through our website on the Tournaments page. Browse upcoming tournaments, select the one you want to join, and complete the registration form. A registration fee may apply depending on the tournament. You can also register at our reception desk.

Yes, winners receive exciting prizes including cash rewards, gaming gear, free passes, and trophies. Prize pools vary by tournament. Check the specific tournament details on our Tournaments page for prize information.

We prioritize safety with trained staff monitoring all activities, regular equipment maintenance, fire safety systems, first aid stations, and clearly marked emergency exits. All safety gear is provided and must be worn for applicable activities. CCTV surveillance is present throughout the facility.

Yes, all equipment including VR headsets, controllers, joysticks, bowling balls, and safety gear is thoroughly sanitized between each use. We follow strict hygiene protocols to ensure a clean and safe environment for all visitors.